What to do if an ATM swallows your card? A Definitive Guide
Mexico shows a strong push towards banking digitalization, reflected in the notable increase in ATMs automatic in its territory.
According to recent figures from the Bank of Mexico, the country has almost 90 thousand ATMs, evidencing a robust infrastructure that facilitates financial transactions throughout the nation.
During 2021 and 2022, a notable expansion was observed in the number of these essential devices for the banking system.
This increase not only represents greater convenience for users, but also a step forward in the adoption of digital banking services, a trend that has gained strength in the global context.
Should I keep the ATM receipt?
The growth in financial infrastructure aligns with efforts by authorities and banking institutions to facilitate access to financial services, in addition to promoting an economy less dependent on cash, highlighting the country's commitment to financial modernization and banking inclusion.
In this context, facing the situation where an ATM holds your card can be intimidating, but with the right steps, you can manage this incident effectively and safely. By following this detailed guide, you will be better prepared to act quickly to protect your financial information.
What happens if an ATM 'swallows' your card when you use it?
First of all, it must be understood that an ATM can retain plastic for any of these reasons:
- Entering the PIN (or password) incorrectly on several occasions.
- A hold order or expired card.
- Technical problems (such as mechanical, electrical, or software failure)
The first option is to go to the branch bank that provides the ATM, and tell them what happened, they can help you solve the problem. problem quicklythey are trained for it.
But if he ATM It is a module that does not have a branch and you cannot notify them that the ATM swallowed your card, the approach is different.
Who to call? To my bank or the responsible bank?
The first thing you should do is look for the service number telephone of the ATM, which by law must be located somewhere in the device.
If the number is inconspicuous or unavailable, look for the bank's customer service number, which is ATM owner.
The last option is call the bank who gave you the card. They will not be able to recover the plastic, but they will be able to advise you, including with the transactions.
Don't worry, we are here to guide you through this process and ensure that recover your card safely and effectively.
Step 1:It is essential to stay calm
Take a deep breath and make sure you are in a safe place. If the ATM is in a dark or desolate area, it may be wise to find a safe location while you troubleshoot the problem.
Step 2: Check the ATM instructions
Some ATMs offer specific instructions for card retention. Carefully follow the instructions provided by the ATM.
Step 3: Contact your bank immediately
Call your bank's customer service line to report the incident. The bank may provide quick fixes or temporarily deactivate your card to prevent fraudulent use.
Step 4: Request a new card
If necessary, request a new card from your bank. Some banks offer temporary cards in their branches while you wait for the new card.
Step 5: Check your account statements
It is essential to review your account statements to identify any suspicious activity. If you find unrecognized transactions, report this to your bank immediately.
Step 6: Consider changes to your PIN or passwords
For security, it may be prudent to change your PIN and passwords associated with the held card.
Step 7: Learn from experience
Use this experience as a learning opportunity to avoid future problems. For example, make sure the ATM is operating correctly before inserting your card next time.
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