Southwest and Jetblue are chosen as the best airlines in the country: why

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What is the current best airline in the United States? The latest ranking from JD Power, the consumer research, data and analytics firm, appears to have the answer.

In the study, conducted between March 2021 and March 2022, traveler satisfaction was measured in three segments: first class/business; Premium Economy Class and Economy Class. The travelers interviewed must have flown in one of the main airlines of the country in the last month.

In the study, applied between March 2021 and March 2022, Traveler satisfaction was measured in three segments: first class/business; Premium Economy Class and Economy Class. The travelers interviewed must have flown in one of the main airlines of the country in the last month.

In the category of basic economy flights, Southwest Airlines was the highest scorer by passengers, followed by JetBlue Airways and Delta Air Lines, which ranked second and third respectively.

in the segments Premium economy flights, and first/business class, JetBlue topped both preferences. Delta Air Lines and Alaska Airlines battled it out for the next positions in both categories.

Mike Taylor, managing director of travel, hospitality and retail for JD Power, said customer satisfaction has changed since certain measures implemented since the pandemic, such as the suspension of alcohol service in Premium class.

Similarly, the 20% increase in average airfaresdue to the increase in fuel prices, had a lot of weight in the degree of customer satisfaction and ratings.

In the study, other issues such as airline outages, cancellations were not taken into account.

To see the full results, click here.

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