US Citizenship and Immigration Services (USCIS) has launched a new self-service tool that allows applicants for benefits, and their attorneys and accredited representatives, to reschedule most biometric services appointments in advance of the appointment date.
Introducing this tool is another way USCIS is improving customer service. By removing barriers and reducing burdens for applicants, USCIS wants to demonstrate the agency's commitment to its clients.
“We are constantly working to improve the customer experience by designing and delivering services in ways that are accessible to people of all abilities,” said USCIS Director Ur M. Jaddou.
Previously, applicants for benefits and accredited representatives could only request to reschedule a biometric services appointment by calling the USCIS Contact Center. With this new tool, those who have or create a USCIS online account can reschedule most appointment requests for biometric services without having to call the Contact Center.
However, the new tool cannot be used to reschedule an appointment that has already been requested two or more times, is within 12 hours, or has already passed.
The biometric services appointment rescheduling tool can be accessed through a USCIS online account, regardless of whether the pending case was submitted online or by mail.
Claimants for benefits and accredited representatives will still have the option of calling the USCIS Contact Center to reschedule an appointment.
However, USCIS strongly encourages users to use the new tool to save time, increase efficiency, and reduce call volume to the USCIS Contact Center.
USCIS only accepts late rescheduling requests made to the USCIS Contact Center and does not accept late rescheduling requests by mail or in person at one of their offices or through the myUSCIS online rescheduling tool.